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Duties and Responsibilities:

Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS

Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift

Reconcile the previous night sales reports

Check the log book /communication book on any pending issue to follow up on

Check the cash and previous day sales / handling the Monthly petty cash of the showroom

Checking and answering the outlook mails for any requirement, after getting the SS approval

Greeting and welcoming customers according to Mouawad language manual

Attending the customers and provide excellent customer service and product knowledge

Portraying an immaculate grooming and appearance look

Presenting Jewellery using Mouawad standards (wearing white gloves, using trays, displaying 4 pieces maximum, etc…)

Always being well aware of price before communicating it to customers, by first checking the label

Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy

Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches

Closing the deal by, receiving the payment, having it checked by two team members, packing the piece in Mouawad box, Wrap it when necessary, place the Mouawad certificate inside the box along with the laboratory certificate if available, Prepare the AX invoice and fill the CRM application form, thank customer for buying from Mouawad

Preparing daily sales and cash reports to management

Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.

Maintaining the safe room and showroom displays according to the 5s methodology

Responding to any management project when assigned (attending events and exhibitions)

At the end of the day, remove Jewellery from the showcase, place it in the safe, lock the room, code and arm the alarm, close the showroom

Maintaining and developing great relationships with customers

Gathering market and customer information by engaging with customers and recording interests

Recording sales and orders information, present it to showroom manager by phone or mail

Meeting the monthly sales target as communicated by showroom manager

Supporting team members during the sale, (providing trays, CCM, Calculator or any sales tools) and keeping an eye on the jewelry in hand

Attending team meetings and sharing best practices with colleagues

Ordering through TMS system for any customer serious inquiry

Receiving repairs from customers using the service receipt write the repair clearly on service receipt and then on repair log book follow the repair time lines and call customer for collection

The company reserves the right to change your scope of work based on requirements and your capabilities.

Prepare the minutes of meeting of the reunions with staff

Responding to any management work.

Handling the stock inventory of the Display Material , Boxes and POS

The company reserves the right to change your scope of work based on requirements and your capabilities.

Duties and Responsibilities:

Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS

Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift

Reconcile the previous night sales reports

Check the log book /communication book on any pending issue to follow up on

Check the cash and previous day sales / handling the Monthly petty cash of the showroom

Checking and answering the outlook mails for any requirement, after getting the SS approval

Greeting and welcoming customers according to Mouawad language manual

Attending the customers and provide excellent customer service and product knowledge

Portraying an immaculate grooming and appearance look

Presenting Jewellery using Mouawad standards (wearing white gloves, using trays, displaying 4 pieces maximum, etc…)

Always being well aware of price before communicating it to customers, by first checking the label

Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy

Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches

Closing the deal by, receiving the payment, having it checked by two team members, packing the piece in Mouawad box, Wrap it when necessary, place the Mouawad certificate inside the box along with the laboratory certificate if available, Prepare the AX invoice and fill the CRM application form, thank customer for buying from Mouawad

Preparing daily sales and cash reports to management

Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.

Maintaining the safe room and showroom displays according to the 5s methodology

Responding to any management project when assigned (attending events and exhibitions)

At the end of the day, remove Jewellery from the showcase, place it in the safe, lock the room, code and arm the alarm, close the showroom

Maintaining and developing great relationships with customers

Gathering market and customer information by engaging with customers and recording interests

Recording sales and orders information, present it to showroom manager by phone or mail

Meeting the monthly sales target as communicated by showroom manager

Supporting team members during the sale, (providing trays, CCM, Calculator or any sales tools) and keeping an eye on the jewelry in hand

Attending team meetings and sharing best practices with colleagues

Ordering through TMS system for any customer serious inquiry

Receiving repairs from customers using the service receipt write the repair clearly on service receipt and then on repair log book follow the repair time lines and call customer for collection

The company reserves the right to change your scope of work based on requirements and your capabilities

Prepare the minutes of meeting of the reunions with staff

Responding to any management work.

Handling the stock inventory of the Display Material , Boxes and POS

The company reserves the right to change your scope of work based on requirements and your capabilities

Duties and Responsibilities:

Admin/HR /IT

Prepare weekly meetings agenda, visit agenda drafts, take minutes of meetings, coordinate with various departments to gather information & prepare consolidated report/presentation whenever required.

Maintain and file all legal issues documentation/ communications. File internal memos related to operations & follow up the execution of management new decisions/ polices.

Draft official letters and provide translation (Arabic/English) for any legal document needed by management.

Manage TW projects for KSA boutiques and track the tasks execution.

Merchandising

Liaise with merchandising department for any assigned goods-carrying missions; supervise flight/ hotel booking arrangements.

Liaise with KSA merchandising manager and KSA boutiques managers on VVIPs special orders – follow up the execution to assure smooth delivery of these orders.

Marketing and Retail

Coordinate with marketing department on various marketing activities; follow up with boutiques to insure the receipt of any marketing materials and report to Country Operations Manager all boutiques needs weekly basis.

Assist the operations manager in conducting boutiques visits and customer enchantment audits; to create tasks on TW for the CE audits findings and list all points of improvement.

Contact local suppliers for any print/ production job required in KSA (e.g. window stickers).

Coordinate with SMS service providers on the execution of planned SMS campaigns in KSA.

Assist KSA Country Manager on work preparations related to marketing collaborations/ activities taking place inside KSA.

Handle all logistical tasks related to Mouawad special events (e.g. Tower-stands, transportation, catering, staff travels, packing materials, security, etc.).

Keep track of VVIPs customers’ lists, review the SalesForce to assure that all VVIPs customers’ data are updated.

Review SalesForce data-entry, dashboards and comments made by boutiques’ teams and assure it is updated.

Monitor special activities related to VVIPs (e.g. Ramadan Gifts delivery, etc.).

Maintenance

Maintain and update TW on weekly basis for all maintenance/ snags tasks related to KSA boutiques and Head office building.

Contact local contractors/vendors and get quotations related to required jobs.

Liaise with merchandising department for any shipments related to boutiques fittings/ stands.

Liaise with Finance department for local contractors/ vendors payments processing.

Duties and Responsibilities:

Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS

Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift

Reconcile the previous night sales reports

Check the log book /communication book on any pending issue to follow up on

Check the cash and previous day sales / handling the Monthly petty cash of the showroom

Checking and answering the outlook mails for any requirement, after getting the SS approval

Greeting and welcoming customers according to Mouawad language manual

Attending the customers and provide excellent customer service and product knowledge

Portraying an immaculate grooming and appearance look

Presenting Jewellery using Mouawad standards (wearing white gloves, using trays, displaying 4 pieces maximum, etc…)

Always being well aware of price before communicating it to customers, by first checking the label

Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy

Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches

Closing the deal by, receiving the payment, having it checked by two team members, packing the piece in Mouawad box, Wrap it when necessary, place the Mouawad certificate inside the box along with the laboratory certificate if available, Prepare the AX invoice and fill the CRM application form, thank customer for buying from Mouawad

Preparing daily sales and cash reports to management

Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.

Maintaining the safe room and showroom displays according to the 5s methodology

Responding to any management project when assigned (attending events and exhibitions)

At the end of the day, remove Jewellery from the showcase, place it in the safe, lock the room, code and arm the alarm, close the showroom

Maintaining and developing great relationships with customers

Gathering market and customer information by engaging with customers and recording interests

Recording sales and orders information, present it to showroom manager by phone or mail

Meeting the monthly sales target as communicated by showroom manager

Supporting team members during the sale, (providing trays, CCM, Calculator or any sales tools) and keeping an eye on the jewelry in hand

Attending team meetings and sharing best practices with colleagues

Ordering through TMS system for any customer serious inquiry

Receiving repairs from customers using the service receipt write the repair clearly on service receipt and then on repair log book follow the repair time lines and call customer for collection

The company reserves the right to change your scope of work based on requirements and your capabilities.

Prepare the minutes of meeting of the reunions with staff

Responding to any management work.

Handling the stock inventory of the Display Material , Boxes and POS

The company reserves the right to change your scope of work based on requirements and your capabilities.